Last updated: January 2024
Look, we get it - nobody really enjoys reading these things. But here's the deal: we're pretty serious about keeping your information safe. This page breaks down what we collect, why we need it, and how we handle it. No fancy legal jargon where we can avoid it.
When you reach out to us or use our website, we might collect some basic stuff like your name, email address, phone number, and details about your project. If you're filling out a consultation form, we'll ask about your property location and what kind of architectural services you're interested in.
We also collect some technical info automatically - things like your IP address, browser type, and which pages you visit on our site. This helps us figure out what's working and what isn't, so we can make the experience better for everyone.
Pretty straightforward - we use what you share to respond to your inquiries, provide quotes, and keep you updated about your projects. If you've signed up for our newsletter (totally optional, by the way), we'll send you occasional updates about our work and sustainable design trends we think are worth sharing.
We won't sell your information to third parties. That's not our style. The only time we'd share your details with someone else is if they're directly involved in your project - like contractors, engineers, or consultants we're working with on your behalf.
Yeah, we use cookies - but not the chocolate chip kind. These little files help our website remember your preferences and track how visitors interact with our site. Most browsers let you control cookie settings if you're not cool with them.
We might use Google Analytics or similar tools to understand our traffic patterns. This helps us know if people are actually finding what they need or just bouncing right off the page. It's anonymous data, though - we can't trace it back to you personally.
We take reasonable steps to protect your information from unauthorized access or disclosure. Our servers are hosted in Canada, and we use industry-standard encryption for sensitive communications. That said, no system is 100% bulletproof - the internet just doesn't work that way.
We keep your information for as long as we need it to provide services or comply with legal requirements. Once a project wraps up and all the legal retention periods pass, we'll securely delete or anonymize your data.
Under Canadian privacy laws (PIPEDA, for those keeping score), you've got some solid rights. You can request to see what information we have about you, ask us to correct anything that's wrong, or request deletion of your data in certain situations.
Want to opt out of marketing emails? There's an unsubscribe link at the bottom of every message we send. Takes like two seconds. If you want to withdraw consent for other uses of your information, just shoot us an email and we'll sort it out.
Our website might link to other sites - manufacturer pages, sustainability resources, that sort of thing. Once you click through to another site, their privacy policy takes over. We can't control what they do with your info, so it's worth checking their policies if you're concerned.
We might update this policy from time to time - usually when we add new features or if regulations change. When we make significant changes, we'll update the date at the top and might send you a notification if you're an active client or newsletter subscriber.
If something in here doesn't make sense or you've got questions about how we handle your information, just reach out. We're actual humans who'll respond to you, not some automated system.
Contact us at:
Email: contact@navorenquinthalx.info
Phone: (604) 555-7823
Address: 1247 Granville Street, Suite 405, Vancouver, BC V6Z 1M5